Melinda U is the General Manager of Managedcare Sdn Bhd (MaC), a wholly owned subsidiary of Aged Care Group (ACG). Prior to taking up her current role at MaC, Melinda headed the Strategic Partnerships & Business Development Department at ACG. Her main responsibilities include researching and developing strategic partnerships for the purpose of providing services and products for elderly care, revenue generation, promotional marketing, customer base expansion, business efficiency as well as identifying and developing revenue generation strategies for the business. Since joining ACG in 2014, she was incumbent in establishing strategic partnerships with financial institutions, pharmaceutical companies, medical centres, educational institutions and non-profit organisations to offer a wide array of opportunities towards the aged care industry.
Her current portfolio with MaC includes partnering with Rockwills Trustee and Kenanga Investment Bank on CareTrust™ (a living trust for care). She leads a team of healthcare professionals in launching the Care Administrator service where MaC coordinates, monitors and administrates a variety of health and long-term care service providers to ensure optimal value of care for Malaysians.
As the Nurse Manager, Paramjit is involved in projects where she designs the care aspect such as the model of care, the services required, human resource planning, as well as clinical care and oversees team of nurses.
Prior to her role, Paramjit was a clinical instructor and an OSCE (Objective Structural Clinical Examination) examiner with Puteri Nursing College, Kuala Lumpur, a role which she continued at Gleneagles Medical Centre, Kuala Lumpur.
She has also helped to set-up the hospital infection control programmes at both the Gleneagles Hospital Kuala Lumpur, and Prince Court Medical Centre. At Prince Court Medical Centre, Paramjit was the key liaison and contact for the comparison and bench marking of infection control surveillance with HELICS (Hospitals in Europe Link for Infection Control Surveillance) and NNIS (National Nosocomial Infection Surveillance) rates with the Medical University Vienna collaboration.
She also led nursing management and administration at unit level leading to hospital level, being actively involved in setting up and commissioning works in the private healthcare. At Gleneagles, while being in charge of the medical unit, she was also instrumental in setting up the high dependency unit and the expansion of the hospital. At Prince Court Medical Centre, she was responsible for the full works of setting up, from medical equipment planning and manpower planning to commissioning, leading to licensing as per the requirements of the Private Healthcare and Facilities Act 2012.
As Care Coordinator at Managedcare Sdn Bhd, Rose Mary brings with her more than 25 years of administrative experience in clinical settings.
In her present position, Rose Mary heads the customer service function, ensuring all clients are professionally attended to and have their care needs met. Having served as a client service officer in home care as well as nursing home setting over three years, she applies her well-honed problem-solving and customer engagement skills towards continuous enhancement of customer satisfaction.
Rose Mary also heads the administration function and supports the Care Managers on scheduling, inventory, databases and billings.
Noor Mariana Mohd Sharif
Registered Nurse & Care Manager
Tang Miaw Keng
Senior Executive, Customer Service