Circles Home Care FAQs

Circles Home Care FAQs

Making a decision about caregiving for a loved one is never easy. How do you achieve peace of mind, knowing that you have made the right choice? Circles Home Care is here to help you take care of your loved one.


1. What kind of home care services do you provide?

Circles Home Care provides numerous home care services to families just like yours, and we are constantly introducing new services to cater to your needs. Speak to our Care Manager or any member of our Care Team to find out how we might be able to help your family.


2. How are your services different from other home care services?

We adopt a holistic approach towards our Care Assessment based on our 5 circles of wellness – Physical, Social, Mental, Emotional and Financial. We manage your care according to a Personalised Care Programme designed by our trained professionals – doctors, health psychologists, therapists and nurses.


3. How do I know if the person coming into my home is trustworthy?

At Circles Home Care, you can rest assured that every member of our team – be it the nurse, rehabilitation therapist, home health aide, social worker or others – are highly trained, trustworthy and professional. Every member of our team has been carefully screened and insured. They offer a level of skill that comes only with experience. At Circles Home Care, the provision of quality is of utmost importance.


4. Will my family member always receive care from the same caregiver?

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family require the services of a particular caregiver or if you would like to change caregivers at any point and for any reason, we will endeavour to accommodate your request to the best of our ability as we understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.


5. Can Circles Home Care help with medications?

Find out from our Care Team the services they can provide to your loved one. Our care services include medicine management and reminding individuals to take their medications.


6. Can I change or discontinue the services my loved one receives?

You can change the number or type of services we provide your loved one whenever necessary. We understand the care situation can quickly change, so we are as flexible as possible with your loved one’s care.


7. What are the costs of your home care services?

Every family we serve receives a Personalised Care Plan specific to their care needs. There are several factors that help determine the costs of care:
• Duration of care needed
• Level of home care services received (non-medical, skilled nursing, etc.)
• Area /locales where services are provided

To discuss the exact rates for the services you need, contact our office.


8. How do you charge for your service and what if I have more than one person who requires care?

Our fees are charged according to your individual requirements. Hence, our Care Assessment is crucial in establishing the necessary care for your loved ones. Please speak with our Care Team for further enquiries.


9. How is the privacy of my personal information maintained?

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even visits your home. The written service agreement stipulates the exact restrictions on the use of your information. Your information is never sold to a third party under any circumstances.


10. How do I engage Circles Home Care?

Give us a call. We’ll arrange a time to visit you, your family and/or any authorised representative to fully discuss your particular home care situation. Together, we’ll go over the care your family needs and the care we provide. Then, we’ll begin putting together your Personalised Care Plan and matching your loved one with the right caregiver. Care can begin within a matter of days upon your agreement.


If your questions aren’t completely answered here, call us and speak to our Care Team. We will be glad to speak with you about your family situation and care needs.


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